Master in Service Management (MSM)

• To facilitate to develop of skills to thrive and contribute to the services sector.
• To promote customer-oriented managerial competences.
• To develop entrepreneurial skills in the service industry.
• To improve the ability to analyze and evaluating service business processes.
• To improve the performance and quality of human resources in services.

The Master of Science in Service Management (MSc.SM) program at the Institute of Human Resource Advancement, University of Colombo, is designed for recent graduates, working professionals, entrepreneurs, mid-career professionals, industry practitioners, and international students seeking specialized knowledge and skills in service management. The program equips students with expertise in service marketing, customer relations, innovation, and strategic management, preparing them for leadership roles and career advancement in the thriving service industry.

Possesses any one of the following qualifications:

Bachelor’s (Honors) Degree in any field of study with one (01) year of work experience in a managerial or similar capacity.
Bachelor’s Degree in any field of study with two (02) years of work experience in a managerial or similar capacity.

OR Postgraduate Diploma with three (03) years of working experience in a managerial or similar capacity.

OR One of the following professional qualifications with two (02) years of work experience in a managerial or similar capacity.

1. Attorney at Laws
2. Member of the Institute of Chartered Accountants of Sri Lanka (ACA)
3. Member of Chartered Institute of Management Accountants (ACMA)
4. Member of Associate Certified Chartered Accountants (ACCA)
5. Member of Chartered Institute of Marketing (UK)
6. Member of Sri Lanka Institute of Marketing
7. Member of Certified Management Accountants (CMA)
8. Associate Member of the Institute of Personal Management Sri Lanka (AMIPMSL)

OR Two (02) years of working experience in a managerial or similar capacity with one of the following Qualifications.

1. Advanced National Diploma in Technology
2. Diploma in Accounting at Technical Colleges
3. Diploma in Commerce at Technical Colleges
4. National Diploma in Technology (NDT)
5. Higher National Diplomas at SLIATE
6. National Diploma in Engineering Science (NDES)

AND has demonstrated competence in the field relevant to the program and potential for future career development;

AND A good knowledge English language.