The ITIL® 4 Foundation course fundamentally targets the participants in the IT and business domains who wish to take first steps in service management or who are familiar with earlier versions of ITIL® and/or other sources of industry best practice and wish to learn about ITIL® 4. This course and the related certification can be beneficial for the following roles:
IT Support Staff
Business Process Owners
Anyone working in a DevOps team
At the end of this course, participants will be able to:
Understand the key concepts of ITIL® service management.
Understand how ITIL® guiding principles can help an organization to adopt and adapt ITIL® service management.
Understand the four dimensions of ITIL® service management.
Understand the purpose and components of the ITIL® service value system, and activities of the service value chain, and how they interconnect.
Understand the key concepts of continual improvement.
Learn the various ITIL® practices and how they contribute to value chain activities.
At the end of this course, you will be able to: • Comprehend Service Management as a practice • Understand the Service Lifecycle • Know the generic concepts and definitions • Understand the key principles and models used behind selected processes • Identify the selected processes • Understand the selected functions and roles • Comprehend the technology and architecture of the Service Lifecycle • Comprehend competence and training