ITIL® 4 Foundation

This property is marketed by

InnoventSys

Member Since: 12 months

94741656726

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Offer Type

foundation-course

Medium

Method

Duration

00 NG

Location

Colombo

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Commencement

Soon

The ITIL® 4 Foundation course fundamentally targets the participants in the IT and business domains who wish to take first steps in service management or who are familiar with earlier versions of ITIL® and/or other sources of industry best practice and wish to learn about ITIL® 4. This course and the related certification can be beneficial for the following roles:

IT Support Staff
IT Consultants
Business Managers
Business Process Owners
IT Developers
Service Providers
System Integrators
Anyone working in a DevOps team

Participant Prerequisites

At the end of this course, participants will be able to:

Understand the key concepts of ITIL® service management.
Understand how ITIL® guiding principles can help an organization to adopt and adapt ITIL® service management.
Understand the four dimensions of ITIL® service management.
Understand the purpose and components of the ITIL® service value system, and activities of the service value chain, and how they interconnect.
Understand the key concepts of continual improvement.
Learn the various ITIL® practices and how they contribute to value chain activities.

Course Objectives

At the end of this course, you will be able to:
• Comprehend Service Management as a practice
• Understand the Service Lifecycle
• Know the generic concepts and definitions
• Understand the key principles and models used behind selected processes
• Identify the selected processes
• Understand the selected functions and roles
• Comprehend the technology and architecture of the Service Lifecycle
• Comprehend competence and training