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Higher Diploma in Service Management (HDSM)

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Offer Type

higher-diploma

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Medium

english and sinhala

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Method

full time/ part time

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Duration

12 months

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Location

Colombo

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Commencement

soon

Description

The Higher Diploma in Service Management (HDSM) program, conducted by the Institute of Human Resource Advancement (IHRA) at the University of Colombo, is a comprehensive and specialized course designed to equip individuals with the knowledge and skills necessary to excel in the service industry. With a strong focus on service excellence and innovation, this diploma program offers a transformative educational experience for students seeking to advance their careers in service-oriented businesses.
Through a blend of theoretical coursework, practical projects, and industry exposure, HDSM prepares participants to take on leadership roles and contribute significantly to the growth and success of service-based organizations. Whether you are a recent graduate or a working professional aiming to upskill, the HDSM program provides a solid foundation and opens doors to a promising and rewarding career in the dynamic world of service management.

Objectives

  • Provide students with a comprehensive understanding of the principles, theories, and best practices in service management.
  • Equip participants with the necessary skills to effectively manage service operations, ensuring efficient and customer-centric service delivery.
  • Foster critical thinking and problem-solving abilities to address the challenges and complexities faced by service-oriented businesses.
  • Develop leadership and managerial competencies specific to the service industry, preparing students for supervisory and managerial roles.
  • Enhance students’ knowledge of customer relationship management, enabling them to create and maintain strong customer relationships.

Program Schedule: We offer a comprehensive program on weekends, combining online and physical lectures, theory sessions held from 8.00 am to 5.00 pm.

Target Group

The Higher Diploma in Service Management (HDSM) program caters to a diverse group of individuals seeking to excel in the service industry. It attracts recent graduates aspiring to specialize in service management, working professionals looking to advance their careers, entrepreneurs planning service-oriented ventures, and mid-career professionals seeking upskilling opportunities.

The program’s comprehensive training equips participants with the necessary skills to succeed in the dynamic and customer-focused world of service management. With a transformative educational experience, the HDSM prepares students to lead and contribute effectively to the growth and success of service-oriented businesses.

Entry Qualifications

Possesses at least one of the following academic qualifications;
1. a. S/he has passed GCE (A/L) Examination with accredited work experience
OR
b. Accredited prior learning following a relevant programme of minimum of 30 credits with accredited work experience
AND
2. S/he demonstrated competence in the relevant field and potential for future career development;
AND
3. S/he has a good working knowledge of the language of instruction of the Higher Diploma program.

Details

Last Updated On: January 30th, 2024 at 2:23 pm
Program Type:Management
Method:full time/ part time
medium:english and sinhala
commencement:soon
duration:12 months
Location:Colombo

Features

  • Alumni Association
  • ATM
  • Cafeteria
  • Clubs and Societies
  • Library
  • Medical Facilities
  • Parking
  • Recreation Area
  • Relaxation Area
  • Sports and Outdoor Activities
  • Student Center
  • Study Area
  • Wi-Fi

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