Front Office Manager

Front office staff in a hospital is active in various functions including admissions and discharge.

The Online Course in Front Office Management is designed to increase skills of front office managers in hospitals by equipping them with an understanding of hospital structure, planning and multitasking skills related to front office operations and human resource management for the effective and efficient functioning of the hospital.

ELIGIBILITY CRITERIA

• MBA/MHA
• BBA
• Graduates
• Basic Knowledge of computers

GROWTH POTENTIAL

• Front Office Manager of a hospital, Diagnostic Centre, Hospital, Nursing Home, etc.
• Hospitality Manager in a hospital
• Front Office Operations Manager

LEARNING OBJECTIVES

• To develop more effective healthcare managers and supervisors
• To enhance understanding of the role of organisational and human resource management
• To equip individuals with problem-solving skills for healthcare related challenges
• To understand and apply concepts of strategic planning and decision making in healthcare organisations
• To understand JCI and other quality standards applicable to the front office
• To develop strong interpersonal skills

COURSE DURATION

3 Months

• Online course with 2 days contact program supported by expert faculty and exposure visit

VALUE PROPOSITION TO CANDIDATES

Develop in-house resource personnel possessing:

• Sound leadership skills
• Decision-making
• Develop good management practices and concepts
• Compliance with quality assurance at Front Office Desk

COURSE CONTENT

• 1 Term = 1 month

  Term – 1

  • Introduction to Healthcare Industry
  • Management and Its Basic Functions

  Term – 2

  • Leadership and Its Styles
  • Decision Making
  • Team Building and Term Work
  • Customer Relationship Management

  Term – 3

  • Human Resource Management
  • Budgeting
  • Quality, Patient Safety and Accreditation
  • Emergency Management